Request Deletion of お客様の Personal Data

何 you can request deletion of

Under GDPR Article 17 — the right へ erasure、sometimes called the right へ be forgotten — you can ask us へ delete あらゆる of the data categories below. We hold no more data than the product needs へ function と bill correctly。

Account proファイル

Name, email address, password hash, language preference, optional company name. Retained while the account is active; deleted on request.

アップロードed ファイル と processed outputs

Source ドキュメントs、音声、動画 と the 変換ed、翻訳d または 文字起こしd outputs. Auto-deleted on the 無料 tier shortly after processing. PAId plans use the retention window you configured — 24 hours、日本語訳: 7 days、30 days または longer on エンタープライズ。

日本語訳: Processing metadata

ファイル names、日本語訳: sizes、言語 pAIrs、processing logs と job timestamps. Kept 向け 90 days へ 対応 troubleshooting と billing audits、日本語訳: then auto-purged。

対応 communications

日本語訳: Emails、chat transcripts と tickets you exchanged で our 対応 チーム. RetAIned 向け two years 向け service-quality review unless you ask us へ delete them sooner。

日本語訳: Billing history

日本語訳: Invoices、payment receipts と subscription records. RetAIned 向け seven years へ comply で EU と US tax law — see the exceptions section below。

方法 へ submit a data deletion request

Follow these four steps. The whole process usually takes under five ビジネス days、で 30 days as the legal maximum。

1. 1. EmAIl the プライバシー チーム Send an メール から お客様の registered account address へ [email protected] で the subject 日本語訳: "Data Deletion Request".
2. 2. Identify what へ delete 日本語訳: List the categories above — account、アップロードed ファイル、日本語訳: processing metadata、対応 history — または write "すべての personal data" へ request full erasure。
3. 3. Verify お客様の identity We reply で a verification link または a one-time code. Confirm within seven days so we can be sure the request really comes から the account holder。
4. 日本語訳: 4. Receive written confirmation 日本語訳: Once deletion is complete、we メール you a confirmation listing what was removed と what was retAIned under a legal exception。

方法 long it takes

日本語訳: Verified deletion requests are completed within 30 days、the maximum response window set by GDPR Article 12. で practice most requests finish within five ビジネス days. アップロードed ファイル on the 無料 tier are auto-deleted within hours of processing なしで あらゆる request から you. If a request is unusually complex we may extend the deadline by up へ 60 additional days と will write へ you explAIning why。

Exceptions と limitations

A few records cannot be deleted on request because the law requires us へ keep them. We narrow this list as much as possible。

• 日本語訳: Billing records、invoices と tax ドキュメントs are kept 向け seven years へ comply で EU VAT rules と US IRS guidance。
• 日本語訳: Anonymized aggregate analytics — counts、日本語訳: durations、error rates — are retAIned because they contAIn no personal identifiers と so do not qualify as personal data under GDPR Article 4(1)。
• Records subject へ an active legal hold、regulatory order または unresolved abuse investigation are retAIned until the matter closes。
• Backup snapshots roll off on a 30-day cycle; data deleted から production stops being restorable after that window even though the snapshot encryption keys are rotated immediately。

Related rights と policies

The right へ erasure is one of several data rights you hold. You can also access、日本語訳: correct、restrict または export お客様の data. The full list、including how we handle cookies と what the contract covers、is ドキュメントed here:

• プライバシーポリシー — what we collect と why
• クッキーポリシー — cookies と consent management
• 利用規約 — the contract between you と Forgeファイル

よくある質問

Contact the プライバシー チーム

向け deletion requests、escalations または あらゆる other プライバシー question、write へ [email protected]. EU residents can also lodge a complAInt で their national Data Protection Authority if they believe their rights have not been respected。