Politique de Confidentialité

Informations de compte

• Name and email address
• Identifiants de compte
• Informations de contact pour le support et la facturation
• Informations de paiement (traitées par des prestataires tiers)

Contenu utilisateur

• Fichiers que vous téléchargez pour traduction, transcription ou conversion
• Enregistrements audio et vidéo que vous soumettez pour traitement
• Contenu textuel que vous saisissez pour résumé ou réécriture

Informations techniques

• Informations sur l’appareil et le navigateur
• Modèles d’utilisation et interactions avec les fonctionnalités
• Journaux d’erreurs et données de performance

• Fournir et livrer nos services alimentés par IA
• Process your files through our translation, transcription, and conversion systems
• Communiquer avec vous concernant votre compte et nos services
• Fournir un support client et répondre aux demandes
• Assurer la sécurité de la plateforme et prévenir la fraude
• Respecter les obligations légales
• Améliorer nos services et développer de nouvelles fonctionnalités

Prestataires de services tiers

To deliver our document automation services, your content may be processed by various third-party service providers. These include but are not limited to:

• IA & Modèles Linguistiques: OpenAI, Anthropic, Google AI, Mistral, Cohere, and similar providers
• Services de Traduction: DeepL, Google Translate, Microsoft Translator, and other translation APIs
• Parole & Audio: Speech-to-text, text-to-speech, and audio transcription services
• Traitement de Documents: OCR, PDF manipulation, file conversion, and format optimization tools
• Traitement d’Images: Image recognition, enhancement, and manipulation services
• Infrastructure Cloud: Cloud computing, storage, and content delivery providers
• Paiement & Analyses: Stripe, PayPal, and analytics services

Comment les tiers gèrent vos données

Third-party service providers process data in accordance with their own terms and applicable agreements with us. While we require reasonable data protection and confidentiality measures, we do not control and cannot guarantee the independent data handling or retention practices of third-party providers.

ForgeFile is not responsible for the privacy practices, security measures, or data retention policies of third-party services.

Information sur l’entraînement de l’IA

We do NOT use your personal content to train our proprietary AI models. Your uploaded files are processed solely to provide you with the requested service.

Lieux de traitement des données

Your content may be processed in data centers located in the United States, European Union, or other regions where our third-party providers operate. We ensure appropriate safeguards are in place for all international data transfers.

We strongly discourage uploading highly sensitive personal data, including but not limited to:

• Dossiers médicaux ou de santé
• Données biométriques
• Numéros d’identification officiels
• Identifiants de comptes financiers
• Documents juridiques confidentiels

You acknowledge and agree that any such data is uploaded at your own risk. You are solely responsible for ensuring you have the legal right, consent, and appropriate safeguards to process such data using the Service.

Nous mettons en œuvre des mesures de sécurité pour protéger vos données :

• Chiffrement: Data is encrypted in transit (TLS) and at rest
• Traitement sécurisé: Files are processed in isolated environments
• Contrôles d’accès: Strict authentication and authorization
• Surveillance: Security monitoring and incident response

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

• Fichiers téléchargés: Automatically deleted after processing is complete, typically within 24-72 hours, unless extended retention is required for troubleshooting, service reliability, security, or legal compliance.
• Résultats traités: Available for download for 30 days, then deleted
• Données de compte: Retained while your account is active
• Dossiers de facturation: Retained as required by law (typically 7 years)

We do not sell personal data, monetize user content, or use uploaded files for advertising purposes. User content is processed solely to provide the requested services.

Depending on your location, you may have the following rights:

• Accès: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Suppression: Request deletion of your personal data
• Portabilité: Request data in a portable format
• Opposition: Object to certain processing activities
• Limitation: Request restriction of processing

Pour exercer ces droits, contactez-nous à [email protected]

Nous utilisons des cookies et technologies similaires pour :

• Authentification et gestion de session
• Mémorisation de vos préférences
• Analyse et suivi de performance
• Sécurité et prévention de la fraude

Consultez notre Politique relative aux cookies pour plus de détails.

Nous utilisons des services tiers pour :

• Traitement des paiements (Stripe, PayPal)
• Analyses (Google Analytics)
• Outils de support client
• Communications par e-mail

These services have their own privacy policies. We are not responsible for the privacy practices of third parties.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards for international transfers, including:

• Clauses Contractuelles Types (CCT)
• Accords de traitement des données avec les prestataires
• Conformité aux lois applicables sur la protection des données

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and sending email notifications to registered users. Your continued use after changes constitutes acceptance.

For questions about this Privacy Policy or our data practices:

If you are located in the European Economic Area (EEA), the following additional provisions apply:

• Base Juridique: We process your data based on contract performance, legitimate interests, or your consent
• Autorité de Protection des Données: You have the right to lodge a complaint with your local supervisory authority

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Droit de Savoir: Request disclosure of categories and specific pieces of personal information we collect
• Droit de Suppression: Request deletion of your personal information
• Droit de Rectification: Request correction of inaccurate personal information
• Droit de Retrait (Opt-out): Opt out of the sale or sharing of personal information
• Droit à la Non-Discrimination: We will not discriminate against you for exercising your rights

Ne pas vendre ou partager mes informations personnelles: We do not sell your personal information. To opt out of any future sharing for targeted advertising, contact us at [email protected]

Pour exercer ces droits, envoyez-nous un e-mail à [email protected] with subject line "CCPA Request".

If you are a Brazilian resident, under the Lei Geral de Proteção de Dados (LGPD), you have rights including:

• Confirmation du traitement et accès à vos données
• Correction de données incomplètes ou inexactes
• Anonymisation, blocage ou suppression de données inutiles
• Portabilité des données vers un autre prestataire de services
• Révocation du consentement

Pour exercer ces droits, contactez-nous à [email protected]