Política de privacidad

Información de la cuenta

• Name and email address
• Credenciales de la cuenta
• Información de contacto para soporte y facturación
• Información de pago (procesada por proveedores externos)

Contenido del usuario

• Archivos que subes para traducción, transcripción o conversión
• Grabaciones de audio y video que envías para ser procesadas
• Contenido de texto que ingresas para resumen o reescritura

Información técnica

• Información del dispositivo y del navegador
• Patrones de uso e interacciones con funciones
• Registros de errores y datos de rendimiento

• Proporcionar y entregar nuestros servicios impulsados por IA
• Process your files through our translation, transcription, and conversion systems
• Comunicarnos contigo sobre tu cuenta y servicios
• Brindar soporte al cliente y responder a consultas
• Garantizar la seguridad de la plataforma y prevenir el fraude
• Cumplir con las obligaciones legales
• Mejorar nuestros servicios y desarrollar nuevas funciones

Proveedores de servicios externos

To deliver our document automation services, your content may be processed by various third-party service providers. These include but are not limited to:

• IA y modelos de lenguaje: OpenAI, Anthropic, Google AI, Mistral, Cohere, and similar providers
• Servicios de traducción: DeepL, Google Translate, Microsoft Translator, and other translation APIs
• Voz y audio: Speech-to-text, text-to-speech, and audio transcription services
• Procesamiento de documentos: OCR, PDF manipulation, file conversion, and format optimization tools
• Procesamiento de imágenes: Image recognition, enhancement, and manipulation services
• Infraestructura en la nube: Cloud computing, storage, and content delivery providers
• Pagos y análisis: Stripe, PayPal, and analytics services

Cómo manejan tus datos los terceros

Third-party service providers process data in accordance with their own terms and applicable agreements with us. While we require reasonable data protection and confidentiality measures, we do not control and cannot guarantee the independent data handling or retention practices of third-party providers.

ForgeFile is not responsible for the privacy practices, security measures, or data retention policies of third-party services.

Divulgación sobre entrenamiento de IA

We do NOT use your personal content to train our proprietary AI models. Your uploaded files are processed solely to provide you with the requested service.

Ubicaciones de procesamiento de datos

Your content may be processed in data centers located in the United States, European Union, or other regions where our third-party providers operate. We ensure appropriate safeguards are in place for all international data transfers.

We strongly discourage uploading highly sensitive personal data, including but not limited to:

• Registros médicos o de salud
• Datos biométricos
• Números de identificación emitidos por el gobierno
• Credenciales de cuentas financieras
• Documentos legales confidenciales

You acknowledge and agree that any such data is uploaded at your own risk. You are solely responsible for ensuring you have the legal right, consent, and appropriate safeguards to process such data using the Service.

Implementamos medidas de seguridad para proteger tus datos:

• Cifrado: Data is encrypted in transit (TLS) and at rest
• Procesamiento seguro: Files are processed in isolated environments
• Controles de acceso: Strict authentication and authorization
• Monitoreo: Security monitoring and incident response

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

• Archivos subidos: Automatically deleted after processing is complete, typically within 24-72 hours, unless extended retention is required for troubleshooting, service reliability, security, or legal compliance.
• Resultados procesados: Available for download for 30 days, then deleted
• Datos de la cuenta: Retained while your account is active
• Registros de facturación: Retained as required by law (typically 7 years)

We do not sell personal data, monetize user content, or use uploaded files for advertising purposes. User content is processed solely to provide the requested services.

Depending on your location, you may have the following rights:

• Acceso: Request access to your personal data
• Corrección: Request correction of inaccurate data
• Eliminación: Request deletion of your personal data
• Portabilidad: Request data in a portable format
• Oposición: Object to certain processing activities
• Restricción: Request restriction of processing

Para ejercer estos derechos, contáctanos en [email protected]

Utilizamos cookies y tecnologías similares para:

• Autenticación y gestión de sesiones
• Recordar tus preferencias
• Análisis y monitoreo del rendimiento
• Seguridad y prevención de fraude

Consulta nuestra Política de Cookies para más detalles.

Utilizamos servicios de terceros para:

• Procesamiento de pagos (Stripe, PayPal)
• Análisis (Google Analytics)
• Herramientas de soporte al cliente
• Comunicaciones por correo electrónico

These services have their own privacy policies. We are not responsible for the privacy practices of third parties.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards for international transfers, including:

• Cláusulas Contractuales Estándar (SCCs)
• Acuerdos de Procesamiento de Datos con proveedores
• Cumplimiento de las leyes de protección de datos aplicables

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and sending email notifications to registered users. Your continued use after changes constitutes acceptance.

For questions about this Privacy Policy or our data practices:

If you are located in the European Economic Area (EEA), the following additional provisions apply:

• Base legal: We process your data based on contract performance, legitimate interests, or your consent
• Autoridad de Protección de Datos: You have the right to lodge a complaint with your local supervisory authority

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Derecho a saber: Request disclosure of categories and specific pieces of personal information we collect
• Derecho a eliminar: Request deletion of your personal information
• Derecho a corregir: Request correction of inaccurate personal information
• Derecho a optar por la exclusión: Opt out of the sale or sharing of personal information
• Derecho a la no discriminación: We will not discriminate against you for exercising your rights

No vender ni compartir mi información personal: We do not sell your personal information. To opt out of any future sharing for targeted advertising, contact us at [email protected]

Para ejercer estos derechos, envíanos un correo electrónico a [email protected] with subject line "CCPA Request".

If you are a Brazilian resident, under the Lei Geral de Proteção de Dados (LGPD), you have rights including:

• Confirmación del procesamiento y acceso a tus datos
• Corrección de datos incompletos o inexactos
• Anonimización, bloqueo o eliminación de datos innecesarios
• Portabilidad de datos a otro proveedor de servicios
• Revocación del consentimiento

Para ejercer estos derechos, contáctanos en [email protected]