Kebijakan Privasi

Informasi Akun

• Name and email address
• Kredensial akun
• Informasi kontak untuk dukungan dan penagihan
• Informasi pembayaran (diproses oleh penyedia pihak ketiga)

Konten Pengguna

• File yang Anda unggah untuk terjemahan, transkripsi, atau konversi
• Rekaman audio dan video yang Anda kirimkan untuk diproses
• Konten teks yang Anda masukkan untuk peringkasan atau penulisan ulang

Informasi Teknis

• Informasi perangkat dan browser
• Pola penggunaan dan interaksi fitur
• Log kesalahan dan data kinerja

• Menyediakan dan memberikan layanan bertenaga AI kami
• Process your files through our translation, transcription, and conversion systems
• Berkomunikasi dengan Anda tentang akun dan layanan Anda
• Memberikan dukungan pelanggan dan menanggapi pertanyaan
• Menjamin keamanan platform dan mencegah penipuan
• Mematuhi kewajiban hukum
• Meningkatkan layanan kami dan mengembangkan fitur baru

Penyedia Layanan Pihak Ketiga

To deliver our document automation services, your content may be processed by various third-party service providers. These include but are not limited to:

• AI & Model Bahasa: OpenAI, Anthropic, Google AI, Mistral, Cohere, and similar providers
• Layanan Terjemahan: DeepL, Google Translate, Microsoft Translator, and other translation APIs
• Ucapan & Audio: Speech-to-text, text-to-speech, and audio transcription services
• Pemrosesan Dokumen: OCR, PDF manipulation, file conversion, and format optimization tools
• Pemrosesan Gambar: Image recognition, enhancement, and manipulation services
• Infrastruktur Cloud: Cloud computing, storage, and content delivery providers
• Pembayaran & Analitik: Stripe, PayPal, and analytics services

Bagaimana Pihak Ketiga Menangani Data Anda

Third-party service providers process data in accordance with their own terms and applicable agreements with us. While we require reasonable data protection and confidentiality measures, we do not control and cannot guarantee the independent data handling or retention practices of third-party providers.

ForgeFile is not responsible for the privacy practices, security measures, or data retention policies of third-party services.

Pengungkapan Pelatihan AI

We do NOT use your personal content to train our proprietary AI models. Your uploaded files are processed solely to provide you with the requested service.

Lokasi Pemrosesan Data

Your content may be processed in data centers located in the United States, European Union, or other regions where our third-party providers operate. We ensure appropriate safeguards are in place for all international data transfers.

We strongly discourage uploading highly sensitive personal data, including but not limited to:

• Catatan medis atau kesehatan
• Data biometrik
• Nomor identifikasi yang dikeluarkan pemerintah
• Kredensial akun keuangan
• Dokumen hukum rahasia

You acknowledge and agree that any such data is uploaded at your own risk. You are solely responsible for ensuring you have the legal right, consent, and appropriate safeguards to process such data using the Service.

Kami menerapkan langkah-langkah keamanan untuk melindungi data Anda:

• Enkripsi: Data is encrypted in transit (TLS) and at rest
• Pemrosesan Aman: Files are processed in isolated environments
• Kontrol Akses: Strict authentication and authorization
• Pemantauan: Security monitoring and incident response

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

• File yang Diunggah: Automatically deleted after processing is complete, typically within 24-72 hours, unless extended retention is required for troubleshooting, service reliability, security, or legal compliance.
• Output yang Diproses: Available for download for 30 days, then deleted
• Data Akun: Retained while your account is active
• Catatan Penagihan: Retained as required by law (typically 7 years)

We do not sell personal data, monetize user content, or use uploaded files for advertising purposes. User content is processed solely to provide the requested services.

Depending on your location, you may have the following rights:

• Akses: Request access to your personal data
• Koreksi: Request correction of inaccurate data
• Penghapusan: Request deletion of your personal data
• Portabilitas: Request data in a portable format
• Keberatan: Object to certain processing activities
• Pembatasan: Request restriction of processing

Untuk menggunakan hak-hak ini, hubungi kami di [email protected]

Kami menggunakan cookie dan teknologi serupa untuk:

• Otentikasi dan manajemen sesi
• Mengingat preferensi Anda
• Analisis dan pemantauan kinerja
• Keamanan dan pencegahan penipuan

Lihat kami Kebijakan Cookie untuk detailnya.

Kami menggunakan layanan pihak ketiga untuk:

• Pemrosesan pembayaran (Stripe, PayPal)
• Analitik (Google Analytics)
• Alat dukungan pelanggan
• Komunikasi email

These services have their own privacy policies. We are not responsible for the privacy practices of third parties.

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards for international transfers, including:

• Klausul Kontrak Standar (SCC)
• Perjanjian Pemrosesan Data dengan penyedia
• Kepatuhan terhadap undang-undang perlindungan data yang berlaku

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy and sending email notifications to registered users. Your continued use after changes constitutes acceptance.

For questions about this Privacy Policy or our data practices:

If you are located in the European Economic Area (EEA), the following additional provisions apply:

• Dasar Hukum: We process your data based on contract performance, legitimate interests, or your consent
• Otoritas Perlindungan Data: You have the right to lodge a complaint with your local supervisory authority

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Hak untuk Tahu: Request disclosure of categories and specific pieces of personal information we collect
• Hak untuk Menghapus: Request deletion of your personal information
• Hak untuk Memperbaiki: Request correction of inaccurate personal information
• Hak untuk Menolak (Opt-Out): Opt out of the sale or sharing of personal information
• Hak untuk Tidak Mendapatkan Diskriminasi: We will not discriminate against you for exercising your rights

Jangan Jual atau Bagikan Informasi Pribadi Saya: We do not sell your personal information. To opt out of any future sharing for targeted advertising, contact us at [email protected]

Untuk menggunakan hak-hak ini, email kami di [email protected] with subject line "CCPA Request".

If you are a Brazilian resident, under the Lei Geral de Proteção de Dados (LGPD), you have rights including:

• Konfirmasi pemrosesan dan akses ke data Anda
• Koreksi data yang tidak lengkap atau tidak akurat
• Anonimisasi, pemblokiran, atau penghapusan data yang tidak perlu
• Portabilitas data ke penyedia layanan lain
• Pencabutan persetujuan

Untuk menggunakan hak-hak ini, hubungi kami di [email protected]