How quickly does ForgeFile respond to support requests?

General questions are answered within one business day. Technical support replies within four business hours during 08:00–20:00 UTC weekdays. Enterprise and API inquiries get a response within two business hours with a named contact.

I forgot my ForgeFile password — what do I do?

Use the reset link on the login page; it works for the email you registered with. If the address is wrong, email support@forgefile.com.

My file failed to process — how do I report it?

Re-upload the file and include the file name, target output format and any error message in your support ticket. Most failures are diagnosed within minutes.

How do I request a custom plan or invoice billing?

Pick Enterprise & API as the inquiry type on the contact form. Mention monthly file volume, languages and compliance needs such as SOC 2, HIPAA or DPA.

Support, sales and enterprise help

Get in Touch — Support, Sales & Enterprise Inquiries

Get help with our AI translation and transcription services. Contact our support team for technical assistance and business inquiries.

Route your request to the right team

Tell us what file workflow, account issue or integration question you are working through. Clear context helps us respond faster.

Support Help with uploads, output quality, account access and document workflow questions.

Sales Pricing, plans, business usage and high-volume document processing.

Enterprise Security reviews, integration planning, API workflows and migration support.

Send us a message

For the fastest answer, include the service, file type, language pair or error message involved.

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Response time

When you can expect to hear back

General questions: one business day
Technical support: within four business hours, Mon–Fri 08:00–20:00 UTC
Billing & plans: same business day
Enterprise & API: within two business hours, with a named contact

Outside business hours we triage but typically reply the next morning. For account-blocking issues use the Technical support inquiry type — it routes to the on-call queue.

Before you write

Quick answers

I forgot my password

Use the reset link on the login page — it works on the email you registered with. Email support if the address is wrong.

My file failed to process

Re-upload the file, then include the file name, output format and error message in your support ticket. We can usually identify the cause within a few minutes.

I need a custom plan or invoice

Pick Enterprise & API as the inquiry type. Mention monthly file volume, languages and any compliance requirements (SOC 2, HIPAA, DPA). Or read the Enterprise overview first.

Need a broader rollout plan?

We can help map document volume, language coverage, security requirements and integration paths before implementation.

Enterprise options